​At Global Electronics, we are committed to ensuring you have the best shopping experience. If you receive an order that is damaged, defective, or incorrect, our 7-day return policy has you covered.​

 

Return Window:

 

​You have 7 days from the date of delivery to request a return. If 7 days have passed since your delivery, unfortunately, we cannot offer you a refund.

 

Eligibility for Returns:

 

To be eligible for a return, your item must be in the same condition that you received it:

• Unused and with all original tags attached.

• In its original packaging.

• Accompanied by the receipt or proof of purchase.

 

Acceptable Return Reasons:

 

​We accept returns under the following circumstances:

Damaged or Defective: The product arrived broken or is not functioning.

Incorrect Item: You received a product different from what you ordered.

Exception for Change of Mind:

• We understand that plans change. We accept "Change of Mind" returns under the following strict conditions:

• The item is unused, unopened, and in its original sealed packaging.

• The return request is initiated within 7 days of delivery.

• Shipping Cost: The customer is responsible for all return shipping costs. The original shipping fee is non-refundable.

• Approval: Refunds are subject to physical inspection upon receipt at our warehouse.

 

Note: Please contact us if you wish to return an item for other reasons , as these are subject to approval and may not be covered under standard policy.

 

​Proof for Damage/Incorrect Items:

 

To help us resolve your claim quickly, we strongly recommend recording an unboxing video when opening your package. This serves as the best proof if an item is missing or damaged.

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Recommended Video Guidelines:

• Show the unopened package with the shipping label visible before cutting the seal.

• Record the complete unboxing process in one continuous shot (no cuts or edits).

• Clearly show the damaged or incorrect product.

 

Submission: Please email this video to info@globalelectronics.in within 7 days of delivery.

Note: While a video is not strictly mandatory, failure to provide one may significantly delay the investigation and processing of your claim.

 

Non-Returnable Items:

 

The following items cannot be returned:

• Hazardous materials, flammable liquids, or gases.

• Consumables (items intended to be used up).

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

 

Return Shipping Costs & Restocking Fees:​

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• Defective/Incorrect Items: If the return is due to our error (damaged, defective, or wrong item), Global Electronics will cover the return shipping costs.

• Customer Remorse: The customer is responsible for all return shipping costs. The original shipping fee is non-refundable.

• Restocking Fee: We do not charge a restocking fee.

 

Exchange Policy:

 

We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a separate order for the new item.

 

Refund Process:​

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• Inspection: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

• Timeline: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

• Late Refunds: Processing times vary by bank. If more than 15 business days have passed since approval, please contact us.​

 

Contact Us:

 

For any questions regarding returns or refunds, please contact us prior to sending items back.

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Global Electronics:

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EMAIL: info@globalelectronics.in
 

Phone no:  +91-9790931670, +91-9444031670, +91-8838115765

 

ADDRESS:

No. 2/1, Narasingapuram St,

opposite Balaji Complex,

near Government Estate Metro Station,
Mount Road, Chintadripet,
Chennai, Tamil Nadu 600002